Dealing with a tricky situation?
It’s a fact.
When you work with people, there will always be challenges.
How can you deal with difficult situations and stay calm in the moment?
Managing Conflict is a one-day course where you’ll learn skills and strategies to stay confident and lead well in the next challenging conversation.
Be a resilient leader
Get the knowledge & skills you need
- Identify your conflict triggers
- Understand how different personality types respond under stress
- Learn emotional intelligence techniques to manage conflict
- Create an Action Plan for the next challenging conversation
- 5.5hrs Prof. Development
Be the leader you’ve always wanted to be
Edwin H Friedman defines a leader as ‘a self-defined person with a non-anxious presence’.
As you learn to manage yourself and others in challenging heated situations, you develop a highly sought after skill, your leadership capacity grows and you become more employable.