Dealing with a tricky situation?
It’s a fact.
When you work with people, there will always be challenges.
How can you deal with difficult situations and stay calm in the moment?
Great leaders understand that positive working relationships develop strong healthy work cultures and that relationships are built through conversations, where people feel safe to speak, safe to ask, and safe to explore and be creative. That culture comes from robust conversations and collaboration. Leading this culture are great leaders who when challenging conversations appear unexpectedly, are able to be resilient and assertive in the moment. We call this conversational resilience.
Managing Conflict – Developing Conversational Resilience is a one-day workshop where you’ll learn skills and strategies to stay confident and lead well in the next challenging conversation. You’ll have conversational resilience.
Be a resilient leader
Get the knowledge & skills you need
- Identify your conflict triggers
- Understand how different personality types respond under stress
- Learn emotional intelligence techniques to manage conflict
- Create an Action Plan for the next challenging conversation
- 5.5 hours Professional Development
Be the leader you’ve always wanted to be
Edwin H Friedman defines a leader as ‘a self-defined person with a non-anxious presence’.
As you learn to manage yourself and others in challenging heated situations, you develop a highly sought after skill, your leadership capacity grows and you become more employable.
You’ll be the role model healthy cultures need.