Managing Conflict Training Program

Elevating Leadership Program Module 2

Audience:

Middle Leaders – Team Leaders

Heads of Learning – Heads of Wellbeing

Senior Leadership Teams

New Leaders – Future Leaders

Next Intake:

Friday 15 November 2024  9.00am – 3.30pm AEDT

PD Hours:

5.5 Hours

Mode:

Online

Price:

$430.00 AUD (plus GST)

One of the most important skills for a leader to cultivate is the CONFIDENCE to manage difficult conversations. In this program you will learn a 6-step framework that will help you shift people from conflict to conversation.

You will develop a more assertive approach and mindset to managing conflict situations. Through the skills learnt in this program leaders will increase their resilience and reduce their reluctance to deal with conflict.

The Value of the 6-Step Conflict Management Framework

This powerful framework will ensure you are never lost for words again. It will give you the skills, language, and techniques to use. Whether working with colleagues in Adelaide, leading a team in Sydney, or dealing with a parent in Brisbane, you will have the confidence to know how to de-escalate the conflict and find a positive resolution.

Book a ticket

An online conflict management training course by a Professional Behavioural Analyst and specialist in conflict management using Restorative Practice and coaching.

This program is ideal for leaders who…

  • Find conflict stressful and difficult to manage
  • Put off or delay dealing with conflict
  • Are often unsure what to say in the moment
  • Need to learn how to build Conversational Resilience
  • Want to be able to defuse conflict situations rather than ignore them

Whether you’re in Melbourne, Brisbane, Sydney, or Adelaide, you’ll get conflict management strategies on the following topics from our training program:

  • Working through challenging conversations and co-creating solutions using a versatile 6-step framework
  • Adopting an approach to work through the conflict for a win-win outcome
  • Being more assertive in your language and daily interactions to mediate conflicts
  • Understanding how different personality types respond to stress
  • Managing the emotions of all those involved in the conflict using emotional intelligence techniques
  • Developing a suite of statements and questions to draw on when conflict arises
  • Creating an action plan for potential future conflicts to ensure your preparedness
  • Be seen as a more effective leader and educator because you have the skills, language, and tools to use when working with colleagues and parents
  • Have the confidence to face challenging personalities, conflicts, and conversations
  • Hold assertive conversations that lead to faster resolutions and better outcomes
  • Ensure smoother outcome-driven discussions with a unique tool kit of phrases
  • Be more resilient during difficult moments and quickly lower tension levels

Each Participant will receive:

  • Detailed workbook of resources
  • 6 Step Managing Conflict Framework Card
  • Certificate of Attendance, mapped against AITSL standards
  • The confidence, resilience and skill to manage difficult conversations
  • 5.5 hours Prof. Development

To assist you with the task of completing your PD Application we have created this guide. It provides you with the essential information you need to complete your application successfully.

coaching focus
coaching focus
coaching focus

Janine Stratford 

Leadership Coach, Coach-Trainer & Career Strategist

BSc GradDipEd, GradDipAdHlth&Wlfar, MEd(EdMgt), PCC, MACE, MACEL, MAICD

Janine Stratford is the founder of Coaching Focus, a company dedicated to helping create better leaders and school cultures.

Janine is recognised nationally as one of Australia’s premier Leadership Coaches and Facilitators in the education sector. A former Deputy Principal, Janine understands what it takes to build a great career, lead a successful team, and run a world class school.

With over a dozen years’ experience in coaching, Janine has helped countless teachers to accelerate their career path and supported the growth and development of hundreds of schools across Australia and New Zealand.

A Professional Certified Coach with the International Coach Federation, a Professional Behavioural Analyst and a specialist in conflict management using Restorative Practices, Janine’s cultural transformation programs and leadership development course are considered by many to be the finest in the world.

I found the workshop incredibly practical in terms of a framework to use in difficult conversations and language to ensure I’m remaining assertive. Ashleigh Walsh, Yarra Valley Grammar

An empathetic but also rationally driven framework that is highly useful for educators and a range of professionals. Janine is a highly engaging presenter with a wealth of expertise to offer. Julia Prestia, Ruyton Girls’ School

Very practical and useful set of strategies and language that could be used in a wide range or situations. James Meade, St Bede’s  College

The workshop offered high-level insights that went beyond ‘common sense dressed up’ – that you often encounter at professional development seminars. David Robinson, The King David School

This workshop has enabled me to give myself permission to be an assertive leader. It gave me useful language to use in order to ensure challenging conversations can result in positive outcomes for both parties. Carolyn Callaghan, Kilbreda College

Janine speaks drawing from a wealth of professional experience, providing concrete strategies to manage challenging situations. Truly engaging and informative. Charlotte Crowley, Ruyton Girls’ School

  • Do I need to complete the modules in order? You can complete the modules in any order once you have completed Module 1.
  • How long does it take to complete the program? This depends on how quickly you want to move through the 4 modules. We recommend 1 module per term or semester, which means you can complete it across 12 months or 24 months. It’s up to you.
  • Can I change module dates once I have registered? You can change module dates once you have registered. Simply email office@coachingfocus.com.au and let us know your reason for changing and your preferred new date/dates. We will do our best to allocate you to a new module date if there is availability in the group.
  • How do I get the resources for the program? All resources are Express Posted to you in the week prior to the module date. If they do not arrive in time, we will provide an electronic copy of the workbook and resources (where possible).
  • Can I get a refund, or a credit, if I need to cancel my registration? Wherever possible we will issue a credit for your payment. You can transfer that credit to any of our programs or transfer the money to someone else at your school.
  • When can’t a credit be provided? A credit cannot be provided if you have activated the DISC Profile code issued to you, a Resource Pack has already been sent to you or it is within one week prior to the module date (because by then we will have sent the Resource Pack to you).